Experience

From hands-on craft to design leadership. The full detail is in the Resume.

9+
Years
16
Professional projects delivered
5
Self-initiated products
+30%
Transaction success, self-service retail

Cognizant

Las Vegas, Nevada

2019 — Present

  1. May 2026 — Present

    Consulting Manager — Experience Design

    • Lead UX strategy and end-to-end delivery for enterprise-scale digital transformation initiatives.
    • Align product, engineering, business, and operations teams behind scalable customer and assisted-service experiences.
    • Partner with client leadership to set experience direction, align priorities, and shape product roadmaps.
    • Mentor and guide designers through complex initiatives.

  2. Jan 2025 — Apr 2026

    Lead Product Designer

    • Led the AI-assisted agent experience — improving decision efficiency and cutting handling time across workflows.
    • Defined system-guided interaction models balancing automation, user control, and transparency.
    • Aligned UX with the underlying systems, partnering with product and engineering on experience strategy.

  3. Mar 2022 — Dec 2024

    Senior Product Designer

    • Raised task success rates with targeted usability improvements across key agent and customer journeys.
    • Shipped scalable, responsive UI systems with refined interaction patterns and visual hierarchy.
    • Prioritized features cross-functionally, tying design decisions to business KPIs.

  4. Apr 2019 — Feb 2022

    Visual Designer

    • Launched self-service vending machines for Verizon value brands, deployed in Walmart and Best Buy stores.
    • Boosted transaction success 30% through usability-tested touch-screen flows.
    • Cut average transaction time 20% by integrating 5+ data systems and streamlining user flows.

Tech Mahindra

Ashburn, Virginia

2018 — 2019

  1. Nov 2018 — Mar 2019

    Product Designer

    • Created a design system for enterprise applications, improving UX consistency across platforms.
    • Took products from ideation to delivery with PMs, researchers, and engineers.
    • Built metrics-backed prototypes aligned with Verizon KPIs and product goals.

2016 — 2018 · M.S. in Computer Science, New Jersey Institute of Technology

Docusoft India Pvt Ltd

Indore, India

2014 — 2016

  1. Aug 2014 — Jul 2016

    UI/UX Designer

    • Designed web and mobile interfaces for document-management products.
    • Translated business requirements into interactive wireframes and high-fidelity prototypes.
    • Paired with developers to keep implementation true to the design.