Experience
From hands-on craft to design leadership. The full detail is in the Resume.
- 10
- Years
- 16
- Professional projects delivered
- 5
- Self-initiated products
- 30%
- Faster checkout, self-service retail
Cognizant
Las Vegas, Nevada
2019 — Present
May 2026 — Present
Consulting Manager — Experience Design
Lead a 12-person design team delivering an AI agent-assist platform for a major US carrier's prepaid division. Live with 14,000+ care and retail agents across 11 brands and two channels; $1.8M invested to date.
- Partner with client leadership on experience strategy and product roadmap.
- Own end-to-end design delivery across a micro-frontend architecture (telephony/CTI, case management) with product, engineering, and operations.
- Built the practice from a team of one: made the first hire, set the standards, and moved craft decisions upstream into shared system rules so twelve designers hold one bar without a single point of review.
- Extended the desktop platform into a mobile companion for retail associates, opening a second channel on the same intelligence.
Jan 2025 — Apr 2026
Lead Product Designer
Turned an inherited spreadsheet of requirements and a dated tool into a funded product thesis for AI-assisted agent workflows.
- Designed the core AI interaction model: pre-call briefing with ranked priorities, live sentiment-driven guidance, and auto-drafted post-call summaries filed to case management.
- Introduced smart suggestion templates, contextual autofill, and grounding visualizations tied to CRM data so agents could trust what the system proposed.
- Argued for and designed a sales engine on a service-only floor, letting agents quote, configure, and check out inside the same call and converting a cost center into a revenue channel.
- Defined interaction models balancing automation, agent control, and transparency to cut handling time.
Mar 2022 — Dec 2024
Lead Visual Designer
Sole designer on the agent-assist concept that secured program funding.
- Designed one design system themed across 11 prepaid brands so each new brand costs a token set, not a redesign.
- Raised task success rates through targeted usability improvements across key agent and customer journeys.
- Shipped scalable, responsive UI systems with refined interaction patterns and visual hierarchy for web, mobile, and AI-driven products.
Apr 2019 — Feb 2022
Senior Visual Designer
Led product design for Straight Talk self-service vending machines deployed in Walmart and Best Buy: four complete purchase journeys on one 27" touchscreen.
- 1,000+ purchases in the first month, 93% first-time completion, 26% of sales moved to self-service, checkout 30% faster than the counter.
- Ran stakeholder workshops, intercept interviews at retail counters, and a competitive teardown of unattended retail; validated flows in a simulated kiosk at real standing distance.
- Designed for the worst-case shopper: 56 px touch targets, 32 px minimum type, and a dedicated 200% zoom mode built as a variant of the design system.
- Integrated 5+ data systems into a single checkout spine shared across all four journeys.
Tech Mahindra
Ashburn, Virginia
2018 — 2019
Nov 2018 — Mar 2019
Product Designer
Designed an enterprise product for Verizon's business customers covering order tracking, in-life support, reporting, and co-management, with a strong focus on usability and user workflows.
- Created a design system for Verizon enterprise applications, improving UX consistency across platforms and giving multiple teams a shared component language.
- Took features from ideation to delivery with PMs, researchers, and engineers, aligning on product vision and translating technical constraints into usable interfaces.
- Built metrics-backed prototypes tied to Verizon KPIs and product goals, and used them to drive decisions in stakeholder reviews.
2016 — 2018 · M.S. in Computer Science, New Jersey Institute of Technology
Docusoft India Pvt Ltd
Indore, India
2014 — 2016
Aug 2014 — Jul 2016
UI/UX Designer
- Designed intuitive interfaces for 5+ web and mobile applications, translating complex workflows into seamless user journeys.
- Conducted user research and usability testing with 50+ participants, informing design decisions across multiple features and products.
- Collaborated with product managers and engineers on 3 major product lines, ensuring designs met business goals, accessibility standards, and technical constraints.
- Developed and maintained 100+ UI components and a design system, improving consistency and efficiency across platforms.
2010 — 2014 · B.E. in Computer Science, Medicaps Institute of Technology and Management